Homecare Agency Journey. Empowering Agencies, Expanding Care.

Streamline your agency operations with our digital platform. Manage your pool of healthcare professionals, patients, and care requests through a single, secure technological hub.

“Scaling excellence, professionalizing homecare.”

HOMECARE AGENCY WORKFLOW

MODEL 1: AGENCY HAS A PATIENT BUT NEEDS A NURSE

A Detailed Step-by-Step Flow

01

Agency Receives Patient Case

From: Walk-in client, Referral, Existing contact.

02

Register as a Caretaker

To hire nurses through the platform, the agency must operate using the Caretaker workflow. Registration: OTP verify, name, and role.

03

Complete Caretaker Profile

Mandatory step: Agency owner name, Address, Govt ID (Aadhar). Unlocks operational control account functionality.

04

Add Patient(s) Under Account

Central management of patients: Add condition, location, and mark exact service address for matching.

05

Raise Care Request

Define duration and shifts. Choose Public (all nurses) or Private (targeted by nurse ID) for specific hiring.

06

Nurses Submit Bids

Independent nurses on the platform view the request and bid anonymously on the case.

07

Agency Reviews Bids

The agency evaluates bids based on nurse experience, pricing, location, and availability.

08

Negotiation

Direct counter-offers and pricing adjustments are handled through the platform.

09

Accept Bid

Unlock contact info, finalise terms with the nurse, and mark as 'In-Service'.

10

Onboard Nurse (Off-Platform)

Handle orientation, formal contracts, and actual deployment outside the app.

11

Nurse Serves Patient

Agency manages care quality, billing, and payments under its supervision.

MODEL 2: AGENCY HAS NURSES BUT NEEDS PATIENTS

Growth and Acquisition Guide

01

Register as a Caregiver

Verify via OTP, choose "Caregiver" role, and complete owner profile with Govt ID and address.

02

Browse Care Requests

Filter and search requests by distance, medical conditions, and shift requirements.

03

Analyse Patient Case

Evaluate clinical urgency, shifts, and budget to ensure it matches agency capability.

04

Submit Bid

Include agency fees, terms, and availability. Bids remain anonymous for fair competition.

05

Negotiation

Respond to caretaker counter-offers directly through the in-app messaging system.

06

Bid Accepted

Unlock contact details, finalise terms, and start the care service journey.

07

Agency Assigns Nurse Internally

Deploy the most suitable nurse/staff from the internal agency pool to the patient.

08

Service Begins

Oversee care delivery, quality performance, and manage the billing cycle.

Ready to Begin?

Access your account to start managing care requests and connecting with qualified caregivers instantly.