Legal & Compliance.

Explore our framework for data privacy, user safety, and professional standards that govern every interaction on our platform.

“Integrity at our core, safety in our care.”
IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AGREEMENT AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 13.

These Terms of Use (the “Terms” or “Agreement”) set forth the terms and conditions under which individuals residing in India may use the Synto HomeCare.com Site and/or the Synto HomeCare.com Services (as defined below). Certain Synto HomeCare.com Services are subject to additional policies, rules and terms and conditions, which you may be required to agree to as a condition of using those Services (“Additional Terms”).

Please read these Terms and any applicable Additional Terms before using the Site or the Services. By using the Site or the Services, you hereby represent, warrant, understand, agree to and accept these Terms and any applicable Additional Terms in their entirety regardless of whether or not you register as a user of the Site or Services (thereby becoming a “Registered User”).

Table of contents

  1. Description of Services; Limitations; User Responsibilities
  2. Eligibility to Use the Site and Services
  3. Rules For User Conduct and Use of Services
  4. Background and Verification Checks
  5. Termination
  6. Privacy
  7. Links to External Sites
  8. Payment and Refund Policy
  9. Release of Liability for Conduct and Disputes
  10. Age Restrictions
  11. Important Disclaimers; Limitations; Waivers; and Indemnification
  12. Copyright Notices/Complaints
  13. Agreement to Arbitrate
  14. Governing Law and Jurisdiction
  15. Consent to Electronic Communication
  16. Miscellaneous
  17. Severability
  18. Contact Information

1. Description of Services; Limitations; User Responsibilities

1.1 About Our Services

Synto HomeCare.com offers various Services to help its users find, coordinate, and maintain quality care. The Services we offer include, among others:

  • A platform for individuals seeking care services (Caretakers) and providers (Caregivers).
  • Tools and information to help make informed decisions, including our Safety Center and verification processes.
  • Ability for Caretakers to obtain background check reports from third-party agencies.

1.2 Limitations of our Services

Except for specific Backup Caregivers, we do not employ any Caregivers and are not responsible for their conduct. Caretakers are responsible for compliance with employment laws. Content is primarily user-generated; we do not assume responsibility for its accuracy.

2. Eligibility to Use the Site and Services

By using the Site, you represent and warrant that you are 18 years of age or older and reside legally in India. Caregivers must be legally permitted to work within India.

3. Rules For User Conduct and Use of Services

Users must provide accurate information and are prohibited from posting offensive, illegal, or infringing content. Synto HomeCare reserves the right to review and delete any content in its sole discretion.

4. Background and Verification Checks

Synto HomeCare may offer background check services. Caregivers can authorize these checks, and results may be shared with Caretakers as per user permissions and applicable laws.

5. Termination

We reserve the right to terminate your access to the Site or Services at any time, with or without notice, for any reason, including violation of these terms.

6. Privacy

Synto HomeCare uses the information you provide in accordance with our Privacy Policy.

7. Links to External Sites

The Site may contain links to third-party websites. Synto HomeCare does not control or endorse these sites and is not responsible for their content.

8. Payment and Refund Policy

Certain Services require payment of subscription or one-time fees. All payments are non-refundable except as specifically stated in these terms.

9. Release of Liability for Conduct and Disputes

You agree to release Synto HomeCare from any claims arising out of your relationships or interactions with other users of the Site or Services.

10. Age Restrictions

Synto HomeCare is intended for individuals 18 or over. Registration of younger users will be terminated immediately.

11. Important Disclaimers; Limitations; Waivers; and Indemnification

Information on the Site is provided "as is". Synto HomeCare disclaims all warranties and shall not be liable for any indirect or consequential damages arising from the use of the Site.

12. Copyright Notices/Complaints

If you believe your work has been copied in a way that constitutes copyright infringement, please contact our Copyright Agent at copyright@syntohomecare.com.

13. Agreement to Arbitrate

All claims arising out of these Terms shall be resolved exclusively through final and binding arbitration on an individual basis, following the procedures outlined in this section.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Delaware, without giving effect to its principles of conflicts of law.

15. Consent to Electronic Communication

You consent to receive all communications, notices, and documents from Synto HomeCare electronically.

16. Miscellaneous

These Terms constitute the entire agreement between you and Synto HomeCare regarding the use of the Site and Services.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

For questions or notifications, please contact Synto HomeCare at our corporate offices or via the contact form on our website.

Synto HomeCare.com is fully owned and operated by Syntologic LLC with website https://www.syntologic.com. Synto HomeCare.com offers various services to help its users find, coordinate, and maintain quality care. Synto HomeCare.com’s Privacy Policy (“Privacy Policy”) is designed to explain the information we collect and how we use it to provide our services and give users a better experience.

It applies to any users of www.Synto HomeCare.com and any web pages, mobile applications and mobile websites operated by Synto HomeCare.com that link to this Privacy Policy (collectively, the “Site”), including those who are seeking to find an individual or shared care services provider through Synto HomeCare.com (“Caretakers”) as well as those who are looking to promote their services through Synto HomeCare.com (“Caregivers”), and any users of any of the various services that Synto HomeCare.com or its subsidiary provides through the Site or any other channels, including over the telephone (all such services including the Site collectively referred to herein as the “Services”). Please note that certain of our subsidiaries have separate privacy policies which will be presented to you when you interact with those subsidiaries.

For purposes of this Privacy Policy, the terms “Synto HomeCare.com,” “we,” “us,” and “our” refer to Syntologic LLC. “You” refers to you, as a visitor or user of the Site or the Services. This Privacy Policy does not apply to third party entities that may use the Site or Services. Such entities’ use of the Site and Services are subject to separate terms that they agreed to when they registered or otherwise contracted with Synto HomeCare.com. Other capitalized terms that are not expressly defined in this Privacy Policy have the same meaning as set forth in the Synto HomeCare.com Terms of Use.

By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

Table of contents

  1. Information We Collect and Their Sources
  2. Purposes For Which We Use Information
  3. How We Disclose Information and Categories of Third Parties
  4. Your Communication Choices
  5. Your Privacy Rights and Choices
  6. Changing or Removing your Personal Information
  7. Collection of Information from Children
  8. How We Protect Information and Information Retention
  9. Links to Other Websites
  10. Changes to Our Privacy Policy
  11. Contact us

1. Information We Collect and Their Sources

How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below. Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Synto HomeCare.com, you must register with Synto HomeCare.com. All users who register with Synto HomeCare.com are “Registered Users.”

A. Information you provide

Regardless of whether you are a Site Visitor, Registered User, or otherwise access or use the Services, all information that you provide to us when registering, posting a Carerequest, posting a profile, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us and processed in accordance with this Privacy Policy. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others.

i. When registering

When you register directly through Synto HomeCare.com, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:

  • First and last name
  • Email address
  • Home address
  • Gender
  • Date of birth
  • Phone number
  • Government Identifiers stored encrypted in our database
  • Payment methods like CC, ACH etc transactions

ii. When posting a Carerequest

If you are a Caretaker, we collect and store all of the additional information that you provide to us on your Carerequest posting or that is otherwise included in an auto-generated Carerequest posting. This may include, among other information:

  • The type of care you are looking for, your schedule, location, compensation rate, telephone number, qualifications, and requirements (such as Food, Accommodation, Travel allowances)
  • Pictures of yourself, patient and the pictures of patients’ current condition
  • Patient demographics, patient identifiable information, medications, medical history, location, age

iii. When posting a profile

If you are a Caregiver, we collect and store all of the additional information that you provide to us in your profile. This may include:

  • Details on the care you offer, availability, location, education, languages spoken, and requirements
  • Related services provided
  • Pictures, phone numbers, and references

iv. By telephone

Both Site Visitors and Registered Users may provide information when they contact Customer Care or utilize Services by telephone. If you call Synto HomeCare.com to discuss care options, we will collect and store all information you choose to provide, including financial and health-related details.

v. Otherwise through the Site or the Services

Registered Users may provide additional information through features such as online communication platforms, groups, and payment systems. We collect and store all information provided through these channels.

B. Information provided by others

i. By Site Visitors, Registered Users and others

Synto HomeCare.com also captures and collects information that users provide about one another, such as ratings, relationship indicators, and reviews. We also capture and store any communication exchanged through our platforms.

ii. By third parties to verify your information

Your mobile service provider may share account information to validate mobile possession. You authorize us to receive this information from your wireless carrier to help identify you and prevent fraud.

iii. By third parties that perform background checks

We may use third party verification providers to check your information against national criminal databases, sex offender registries, and other sources to assist in verifying your identity and representations.

C. Information you expressly authorize us to collect

We may request permission to collect information such as your mobile contacts or precise GPS location to provide specialized functionality. You can opt out of this at any time through your device settings.

D. Automatically collected information

i. Log files, IP addresses and device information

We automatically receive the IP address of your computer, operating system, browser type, and language. On mobile, we may receive unique device identifiers and OS details.

ii. Cookies, Tracking Pixels, and other technologies

Cookies allow us to recognize you and track site usage. We and our service providers use these to evaluate ad effectiveness and customize your experience.

2. Purposes For Which We Use Information

In general, the information we collect is used for our business purposes: (1) to improve our Services and enhance your experience with Synto HomeCare.com, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you.

3. How We Disclose Information

We may disclose your information to various third parties, including other users (to help you find care or work), service providers (processors), and as required by law for safety purposes.

4. Your Communication Choices

By becoming a Registered User, you consent to receive certain email communications such as special offers, tips, and administrative notices. You can manage these preferences in your account settings.

5. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete personal information we hold about you. Please contact us to exercise these rights.

6. Changing or Removing Personal Information

You can update or remove information by logging into your account. Closing your account will remove your identifiable information from our publicly viewable database, though some data may be retained for legitimate business or legal purposes.

7. Collection of Information from Children

Our Site and Services are not intended for individuals under 16. If we learn we have collected data from a child under 16, we will take steps to delete it immediately.

8. How We Protect Information and Retention

We implement administrative, technical, and physical security measures to protect your data. We retain information only as long as necessary to satisfy the purposes for which it was collected or as required by law.

9. Links to Other Websites

We are not responsible for the privacy practices of third-party websites linked from our Services. Their own policies will govern your interactions with them.

10. Changes to Our Privacy Policy

We reserve the right to change this policy at any time. Material changes will be notified 30 days in advance, while non-material changes take effect immediately upon posting.

11. Contact us

Our Contact information is available at our corporate offices or via the contact form on our website.