General

Synto Homecare is an online platform that connects families (caretakers) with independent nurses, caregivers, physiotherapists, therapists, dialysis technicians, and other homecare professionals. We do not provide medical services ourselves — we simply help both sides find each other safely and transparently.

No. All caregivers on the platform are independent professionals. Synto Homecare does not employ, train, or supervise them. Families choose caregivers directly between caretakers and caregivers for coordinating care by themselves.

Anyone looking for homecare support can register as a caretaker. Healthcare professionals such as nurses, caregivers, physiotherapists, therapists, dialysis experts, and similar professionals can register as caregivers.

No. Synto Homecare is not a hospital or a care provider. We are a technology platform that helps caretakers and caregivers connect directly.

Synto Homecare is designed for:
  • Families seeking home care support
  • Patients needing nursing or caregiving services
  • Nurses and healthcare professionals looking for homecare opportunities
Both caretakers and caregivers can register and use the platform independently.

  • Families/caretakers post care requests
  • Caregivers review requests and raise bids
  • Counter Bids (Price negotiation) happens within the platform
  • Both sides mutually accept the agreement
  • Contact details unlock after acceptance from both sides
  • Care begins based on agreed terms
Everything happens step by step in a secure way.

Yes. The platform is designed to be simple and user-friendly even for first-time users. If needed, our team can guide you through registration and usage.

No. If you can use a smartphone or basic internet, you can use Synto Homecare.

Yes. Your personal details remain protected. Contact information is shared only after both sides agree, keeping everyone safe and private.

Contact details are locked to prevent misuse and unwanted calls. Both caretakers and caregivers can counter bids. Contact details unlock only after acceptance by both caretakers and caregivers.

There are no hidden fees. Any care-related payments happen directly between families and caregivers based on mutual agreement.

Yes. If you need assistance, you can contact our support team for guidance or a demo.

Yes. As long as you have internet access, you can register and use the platform.

Response times vary depending on location and availability, but many users receive responses shortly after posting care requests or raising bids.

No. Caregivers are independent professionals. Caretakers are encouraged to review profiles and verify experience before confirming care.

Yes. Until care is confirmed, both sides are free to accept, reject, or negotiate offers within the platform.

  • Direct connection between families/caretakers and caregivers
  • Secure personal data
  • Transparent bidding process
  • Controlled contact sharing
  • Freedom for both sides to choose
  • Simple platform designed for ease of use

Register on the platform, complete your profile, and follow the guided steps based on whether you are registering as a caretaker or caregiver.

For Caretakers (Families / Patients)

  1. Create your caretaker profile
  2. Add patient details
  3. Post a care request with your requirements
  4. Receive offers from caregivers
  5. Compare profiles and pricing
  6. Choose the caregiver that suits you best
The process is simple and takes only a few minutes.

You should mention:
  • Patient condition
  • Type of care needed
  • Preferred shift
  • Urgency level
  • Duration of care
  • Any special requirements etc.,
Clear details help caregivers send accurate offers.

You can review multiple bids from caregivers, compare experience and pricing, and counter bids inside the platform before accepting the service. The final choice is always yours.

Caretakers cannot freely discuss duties, schedules, or expectations in detail before acceptance. Communication before acceptance is limited to countering bids only. Detailed discussions happen only after bid acceptance when contact details unlock. Negotiation inside the platform is mainly price-focused.

Yes. Caregivers send offers, and you can accept, reject, or send counter offers. Both sides can negotiate salary before confirming.

Payments are made directly between caretakers and caregivers after confirmation. Synto Homecare does not handle salaries or charge commission on caregiver earnings.

Yes. You can create multiple requests for different patients or care needs.

For Caregivers (Nurses & Healthcare Professionals)

Simply register, complete your profile, add your experience, and verify your details. Once approved, you can start viewing care requests and bid to provide care.

You can filter using:
  • Distance filter (find patients near you)
  • Care request period (last 7 days, 14 days, 1 month, or all requests)
  • Medical conditions
  • Special requirements
Search by:
  • Carerequest ID
  • Name of the caretaker
These filters help you find suitable opportunities quickly.

Yes. You are free to review care requests and decide which one you want to respond to.

After reviewing a care request, you can send your offer with your expected salary and terms. Patients may accept your offer or send a counter proposal.

You can review the counter offer and choose to accept, reject, or send another price. Everything is flexible until both sides agree.

Contact details unlock only after your offer is accepted. Until then, only price negotiation happens safely inside the platform.

You receive payment directly from the caretaker after confirmation. Synto Homecare does not take any commission from your earnings.

Yes. You may accept multiple care requests based on your availability.

Trust & Safety

Basic verification is completed before caregivers become active on the platform. Families can also review profiles and experience before hiring.

Synto Homecare conducts basic profile verification before activating user accounts. However, we do not perform comprehensive background checks or guarantee credentials. Caretakers and caregivers are encouraged to independently verify qualifications, experience, and suitability before confirming any service. Synto Homecare acts only as a connecting platform.

Platform Role & Responsibility

No. Synto Homecare only connects caretakers and caregivers. Care delivery, agreements, and payments are handled directly between both parties.

No. Since caregivers are independent professionals, Synto Homecare does not control or guarantee service quality. Families are encouraged to communicate clearly and verify credentials.

We recommend resolving concerns directly between caretakers and caregivers. Synto Homecare may provide basic platform support but does not intervene in personal agreements.